FAQ
Frequently Asked Questions (FAQs)
1. How can I place an order? To place an order on Lumeaun, simply browse our products, select the items you want, and add them to your cart. Once you're ready to check out, follow the prompts to complete your purchase securely.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other options as available during checkout.
3. How can I track my order?
* After your order is processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and progress of your delivery.
4. What is your return policy?
* We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within this period for a full refund or exchange. Please refer to our Return Policy for detailed instructions on how to initiate a return.
5. Do you ship internationally?
Yes, we offer international shipping to select destinations. Shipping costs and delivery times for international orders may vary, and additional customs duties or fees may apply to international shipments. Please refer to our Shipping Policy for more information.
6. Can I change or cancel my order after it's been placed?
* Orders can typically be changed or canceled within 6 hours of placement. Please contact our customer support team promptly at info@lumeaun.com to request changes or cancellations.
7. How do I contact customer support?
You can reach our customer support team by info@lumeaun.com at all hours, every day. We're here to assist you with any questions, concerns, or issues you may have.
8. What if I receive a defective or damaged item?
If your order arrives defective or damaged, please contact our customer support team within 30 days of receiving your order. We will work to resolve the issue and provide a replacement or a refund.
9. Can I track the status of my order without an account?
Yes, you can track your order by using the tracking information provided in your shipping confirmation email. If you have an account with us, you can also log in to view your order status.
10. How do I unsubscribe from marketing emails?
* You can manage your email preferences by clicking the "unsubscribe" link at the bottom of our marketing emails. You can also adjust your email preferences within your account settings.
11. Are there any promotions or discounts available?
We regularly offer promotions, discounts, and special offers. To stay updated, subscribe to our newsletter and follow us on social media. You can also check our website for ongoing promotions and sales.
12. How can I contact your store for general inquiries?
For general inquiries, you can contact us via email at info@lumeaun.com or visit our Contact Us page on the website.